Cultivating Resilience and Growth
Cultivating Resilience and Growth
At Asian Tigers Thailand, we recently undertook a comprehensive management training session focused on AQ/EQ Management and the differences between a Growth Mindset and a Fixed Mindset. The transformative experience had a ripple effect on both our team and the invaluable services we offer to our customers.
Photo: Katherine Nozaki
AQ/EQ Management
Understanding and managing adversity and emotional intelligence are crucial in the fast-paced, problem-solving environment of an international moving company. The training sharpened our team’s Adversity Quotient (AQ), enabling us to better navigate the inevitable challenges that come with relocating clients across borders. This resilience allows us to find swift solutions, ensuring a smoother moving experience for our customers.
Emotional Quotient (EQ) training helped our team improve in areas like empathy and interpersonal skills. The ability to understand and connect with both team members and customers has led to more effective communication and problem-solving. Consequently, customer interactions have become more personalized and satisfying, resulting in higher customer retention rates.
Growth Mindset VS Fixed Mindset
The training also delved into the dichotomy between a Growth and a Fixed Mindset. A Growth Mindset within our team has fostered a culture of continuous learning and improvement. This adaptive mentality enables us to stay ahead of industry trends and offer updated, top-tier services to our clients.
In contrast, a Fixed Mindset could have held us back, making us resistant to change and less responsive to customer needs. By nurturing a Growth Mindset, we’ve invigorated our team with a sense of possibility and innovation, directly benefiting our clients through enhanced services and customer care.
Overall, the AQ/EQ Management and Growth Mindset training served as a catalyst for team cohesion and service excellence, solidifying Asian Tigers Group’s position as a leader in the international moving sector.
