Privacy Policy

Privacy Policy

Asian Tigers (the Company) respects the privacy of our customers (shipper(s)) and is committed to its protection. This notice summarizes our policies and practices. 

Examples of personal data (information) 

We collect our shipper's full name, contact numbers, email addresses, residential addresses, passport details and work permits. 

Why we collect this personal data 

In order to process shipments, it is necessary to collect personal information from the shipper and/or their agent so that we can complete the steps to enter and complete a contract of the removal service. For example, for international shipments, we collect copies of passports and work permits to facilitate customs clearance and delivery. For domestic moves, we collect details on new residential addresses and contact numbers to enable our team to provide service. 

Shipper's choice and consent 

Our shipper has the right to request information about the handling of his personal data. Our shipper has the right to ask the Company to rectify, to not disclose, to restrict access and/or to delete his personal data. Our shipper also has the right to object to the processing of their data by the Company in some circumstances and, where we have asked for consent to process their data, to withdraw that consent. If our shipper asks to withdraw their consent, we will destroy and delete relevant personal information as soon as possible. If he would like information on any of the aforementioned rights, please contact us anytime. 

How and when we collect shipper's personal information 

Our shippers typically submit documents with personal data by email, fax and other means. We collect that information when our shippers request our services. 

Use, retention and disposal 

We limit the use of our shipper's personal information only to enable the Company to provide our services. We only retain personal data as long as it is necessary to fulfil the purpose for which the data is intended. We destroy any documents with personal data in accordance with our applicable laws. 

Access 

We limit access to our shipper's personal data only to our properly trained and authorized employees and third parties. Personal information is never to be sold, lent or leased to third parties. 

Disclosure to third parties 

We keep our shipper's personal information confidential but, from time-to-time, we may provide personal information to third parties only for the purposes identified in this notice. Such third parties may include local and overseas governmental authorities, customs brokers, or persons to whom we are required to make disclosures in order to complete customs clearance of shipment. When we do disclose any of our shipper's personal information to third parties, we do so under a duty of confidentiality.

Integration with Third-Party Services

To enhance our service capabilities and provide innovative solutions to our customers, Asian Tigers integrates with third-party services, including OpenAI's API, to support our Digital Concierge and other AI-enhanced functionalities. This section outlines our approach to using these technologies and our commitment to safeguarding our customers' privacy in accordance with our existing policies.

Purpose of Integration:

  • We employ OpenAI's advanced artificial intelligence technology to process requests around FAQs, improve customer interaction, and provide personalized responses through our GPT Assistant.
  • This technology assists in understanding user inquiries and generating responses based on the data provided during the interaction, aiming to offer efficient and accurate support.

Data Sharing and Protection:

  • In the course of using OpenAI's API, we may share specific personal data that is necessary for the operation of our GPT Assistant. This may include, but is not limited to, shippers' full names, contact numbers, email addresses, and details relevant to the service inquiries.
  • We ensure that all shared personal data is handled securely, respecting the same level of privacy and protection as we do with all other customer information. OpenAI is committed to data protection practices that align with our privacy standards and applicable legal requirements.

Consent and User Rights:

  • By interacting with our Digital Concierge or utilizing services that integrate OpenAI's technology, shippers provide implicit consent for the processing of their personal data as part of these services, in line with this privacy notice.
  • Shippers maintain their right to inquire about the handling of their personal data, including any data processed by third-party services. This includes rights to access, rectification, deletion, and the withdrawal of consent for data processing.
  • We are committed to transparency regarding our data processing practices and the use of third-party services. Shippers may withdraw their consent at any time, prompting us to cease processing their data through these technologies and to take steps to remove their data from our systems to the extent possible.

Data security 

We store our shipper's personal data electronically under password-protection. We only permit our authorized employees to access personal data. These employees are trained and familiar with The Company's privacy policies. 

Accuracy 

The Company commits to maintain accurate, complete, and relevant personal information for the purposes identified in this notice. 

Monitoring and enforcement 

We take appropriate actions to monitor and maintain our shipper's personal data, and we implement any and all reasonable security measures to maintain the safety of our shipper's personal data. 

We will not use our shipper's personal data for direct marketing via email, direct mail, telephone and other similar means of communication unless we have his prior consent. 

We value your opinions. If you have comments or questions about privacy policy, please send them to info@asiantigersgroup.com.

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