What Our Customers Are Asking – And How We’re Listening

At Asian Tigers, great service starts with listening. Today, that means more than just picking up the phone or replying to an email—it means being present, 24/7, to answer questions from clients around the world.

That’s why we introduced Cindy, our AI-powered assistant. Cindy now handles an average of 400 conversations each month on the Asian Tigers website. She helps users navigate the complexities of international relocation—providing quick, reliable answers to the most common (and sometimes uncommon) questions. 

Here’s what people are asking most:

• Packing guidance — from fine art and antiques to pianos and pets.
• Customs and documentation — especially for complex destinations like Japan or Australia. 
• Shipping special items — including electric bikes, framed prints, medical equipment, and lithium battery–restricted goods. 
• Storage options — for those in-between-home moments. 
• Pricing clarity — what factors affect moving costs and how to avoid hidden fees. 
• Office contacts across Asia — always up-to-date and easy to find. 
• Relocation support — settling-in, school search, and visa help. 

And yes, we’ve even been asked about shipping guitars, CPAP machines, and e-cigarettes. (Short answer: it’s possible, but get expert advice first.)

In recent months, Cindy has also fielded queries about less common items—like shipping guitars, CPAP machines, and e-cigarettes. The answer? It’s possible, but expert advice is essential. Cindy points users to the relevant guidelines or connects them with a human move specialist when needed.

By capturing these conversations, we’re learning in real time what our customers care about, what causes friction in the moving process, and where they need reassurance.

This constant feedback loop helps us improve not only our digital experience, but also the services we offer across Asia. It’s one more way we’re blending innovation with personalized care.

If you’re in a hurry and wondering about something really specific about the most trusted relocation company in Asia, you can now ask Cindy directly.

Ask Cindy about the Asian Tigers origin story »

Ask Cindy about a checklist for your next move » 

Ask Cindy about a specific country’s custom forms for moving »

The future of relocation is conversational. And we’re listening.