More Moves, Fewer Claims: A Strong Report Card from Our Underwriter
Asian Tigers Group and the UNIRISC team at IAM, San Diego
The Asian Tigers Group and teams at the IAM Annual Meeting in San Diego.
Every year, our underwriter sits down with us and goes through the record: how many shipments we handled, how many claims were made, and how large those claims were. It is the closest thing our industry has to a report card, and it is marked by someone with no reason to be generous.
This year’s review took place at the IAM Annual Meeting in San Diego, where Susy Castellanos, Senior Vice President of Client Services at UNIRISC, presented the Asian Tigers Group results for the latest policy year to our leadership team.
The headline is simple. Asian Tigers moved more shipments than the year before, and claims went the other way. Both the average claim and the total value of claims came down.
“More shipments with fewer claims is the result every mover wants and very few achieve. The credit belongs to our crews and coordinators in every office,” said Gordon Bell, Chairman of Asian Tigers Group.
For her part, Castellanos described the Asian Tigers offices as “an absolute delight to work with”.
Why this matters if you are moving
A claims record is not a marketing number. It is a measure of what happens to real household goods on real moves: how carefully they were packed, how well they were loaded, and how they were handled at every handover between origin and destination.
When shipment volumes rise, claims usually rise with them. More moves mean more chances for something to go wrong. For claims to fall while volumes grow, the work itself has to be getting better: the packing, the crating, the training, and the coordination with the partner at the other end.
That is the result our crews, move coordinators and partners delivered this past year, all over the world.
Coverage you hope never to use
Every Asian Tigers move can be protected with comprehensive coverage, and when something does go wrong, we want the claim handled quickly and fairly. But the best claim is the one that never has to be made. Our job is to deliver your belongings in the condition they left in, so the coverage stays exactly where it should: in the background.
Thank you
To Susy and the UNIRISC team, thank you for the partnership and for an honest, detailed review. And to every Asian Tigers packer, driver, supervisor and coordinator across our 15 offices: this result belongs to you.
