What Happens if My Items Get Damaged During an International Move?

An international relocation is a major life event, and with that comes a long list of to-dos, from paperwork and packing to shipping and customs clearance. While professional movers like Asian Tigers Group do everything possible to ensure your belongings arrive safely, the truth is that damage during an international move can happen.

So what should you do if something gets broken, lost, or damaged in transit? What are your rights, what’s covered, and how do you navigate the claims process?

This guide walks you through everything you need to know, including proactive tips to minimize risk and ensure your peace of mind.

First, Let’s Be Honest: Even Professionals Can’t Guarantee 100%

At Asian Tigers, we pride ourselves on world-class service and meticulous handling. But even with skilled crews, custom crating, and decades of experience, we operate in a global logistics environment involving:

• Multiple handovers (packing crews, ports, customs, delivery agents)
• Sea and air freight exposure to vibration, humidity, and handling
• Unpredictable conditions (weather, port congestion, inspections)

This is why we always advise clients to treat protection planning as a key part of the relocation—not an afterthought.

The Most Common Types of Damage in International Moves

While most moves go smoothly, issues that do occur tend to fall into these categories:

• Surface scratches on furniture due to vibration or poor stacking
• Broken glassware or ceramics if not properly cushioned
• Crushed boxes due to overloading or collapsed containers
• Water damage from humidity or unforeseen exposure
• Loss or theft, though rare, especially in high-risk areas or unsecured transit points

Fortunately, most reputable movers use sealed containers, barcode inventory, and export-standard packaging to prevent these issues.

What Happens Immediately After Damage is Noticed?

If your items arrive with visible signs of damage or are missing, here’s what typically happens:

1. Inspection During Delivery

Your crew leader will invite you to check each item as it’s unloaded. You can mark “damaged” or “missing” on the delivery inventory sheet (sometimes called the Bill of Lading or Delivery Receipt).

Important: You should not sign off “in good condition” if damage is visible.

2. Damage Report Filed

If you notice damage after the movers leave (which is common), you’ll need to report it in writing within the required time frame—usually 7–30 days depending on your coverage.

Take photos immediately, keep the damaged item, and don’t dispose of anything until the claim is assessed.

What Kind of Coverage Do You Have?

There are typically two types of coverage available for international relocations:

1. Basic Liability Coverage

• Often included by default but very limited
• Pays a fixed amount per pound or kilogram (e.g., USD $2 per kg)
• Not based on the actual value of the item

Example: A damaged $1,000 flat-screen TV might only result in a $40 payout if it’s assessed purely on weight.

2. Full Replacement Value Protection (FRVP)

• Strongly recommended for international moves
• You declare the value of each item or an overall shipment value
• Covers repair, replacement, or cash reimbursement (up to declared value)
• Typically carries a deductible and has claim limits on specific items unless listed individually

Asian Tigers Group offer a variety of protection plans under FRVP, and your relocation consultant will walk you through the best option for your situation.

The Claims Process: What to Expect

Here’s a step-by-step breakdown of how claims are usually handled with a quality international mover like Asian Tigers:

1. Submit the Claim Form

You’ll be asked to:

• List all damaged or missing items
• Provide the inventory number(s) from the packing list
• Include photos, purchase receipts, or estimated value
• Note whether you’re requesting repair, replacement, or compensation

2. Assessment and Investigation

The claims department (or third-party adjuster) will:

• Review the documents
• May request to inspect the item(s)
• Validate if the damage was transit-related (vs. wear and tear)

3. Resolution

Outcomes can include:

• Repair by an authorized technician (often for furniture or appliances)
• Replacement cost reimbursement (up to the declared value)
• Settlement payment (cash payout based on the valuation)

Most claims are resolved within 30–60 days, though complex cases may take longer.

What’s Not Usually Covered?

Even under full value protection, certain exclusions may apply:

• Damage due to inadequate packing by the customer (if you packed it yourself)
• Items not listed on the inventory or not valued properly
• High-value items (e.g., jewelry, art, electronics) that weren’t declared individually
• Acts of God (natural disasters, war, strikes) if not covered by special policy clauses
• Mold or mildew due to long-term storage in humid environments without climate control

Tip: Always review the fine print of your valuation coverage with your relocation specialist. Better safe than sorry.

Pro Tips to Prevent Damage Before It Happens

Prevention is always better than cure. Here’s how to reduce your risk of damage during an international move:

1. Let Professionals Pack

Asian Tigers offers full-service packing, including:

• Double-walled cartons
• Custom wooden crating for fragile or odd-shaped items
• Specialized handling for TVs, artwork, glassware, and antiques

We’ve also packed everything from grand pianos to Ming vases.

2. Insure High-Value Items Individually

Items over a certain value (often USD $500–$1,000) should be listed separately on your valuation form to be fully covered.

3. Avoid Prohibited Items

Customs delays or inspections can lead to damage if your shipment is flagged for containing restricted goods (like lithium batteries, liquids, or perishables).

4. Take Photos of Key Items Before Packing

This creates a visual record of the pre-move condition and can streamline claims if needed.

How Asian Tigers Handles Claims Differently

We’re not just another moving company—we’re your relocation partner. That means we:

• Offer transparent valuation options before your move
• Use export-grade packing materials
• Provide barcode tracking and detailed inventories
• Have claims coordinators to assist with documentation and follow-up
• Maintain clear communication throughout the process

While we aim for every item to arrive in perfect condition, we’re ready to act promptly and professionally if anything goes wrong.

Final Thoughts: Peace of Mind Is Part of the Move

Yes, the idea of something breaking in transit is unsettling. But it’s important to know:

• Most shipments arrive without damage
• With proper protection and professional packing, your risk drops dramatically
• When damage does occur, your mover should guide you every step of the way

The key is preparedness. Choosing the right move management, the right coverage, and the right packing service makes all the difference.

Need Help Understanding Valuation or Damage Coverage?

Let our experts walk you through protection plans that fit your needs and give you the confidence to move across the world—with peace of mind.